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Lycamobile Bundles FAQs

What is a SIM Only Plan?

When you buy a SIM only plan, you only get a SIM card with your choice of bundle. It does not come with a handset. Do note that a SIM only plan is a prepaid plan where you pay upfront for utilizing most of the services such as calling, texting, data, roaming (if applicable) and many more.

At Lycamobile, we offer two types of SIM only plans. They are – Pay As You Go (PAYG) and Family saver plans.

What is a SIM only deal?

A SIM only deal is very similar to a SIM only plan. This plan does not come with a handset either. In a SIM only deal, you get attractive calling, texting and data offers bundled with your SIM card. Once you activate the SIM, you can start using it immediately. All SIM only deals from Lycamobile come with a maximum validity of one-month, giving you the flexibility to change your plan after it expires, if needed. Most of the SIM only deals are exclusive offers that are available for a limited time.

Take a look at some of our latest free internet offers and affordable international bundles and choose what suits you the best.

What is a prepaid SIM card?

When you opt for a prepaid SIM card, you pay for using the services upfront. All our prepaid SIM cards come with no contracts or commitments. It does not come with any bundle/plan attached so that you can choose whichever plan you want. You can always change or add new bundles to your account with a Lycamobile prepaid SIM card.

How to activate a prepaid SIM card for free?

Activating a prepaid SIM card is easy. Once you get your Lycamobile SIM card, insert it into your phone. Then, call the free number 323 and follow the instructions to activate your prepaid SIM card for free.

What is mobile internet/data plans?

Mobile internet/data plans are plans with high-speed data offering. Most of our national & international bundles/plans come with mobile internet. However, as per your usage, you can buy extra data/ internet packs and use it to browse websites, download movies and much more.

Our mobile internet/ data plans don’t include any calling or texting allowances.

Visit our data bundles page to explore our current deals on data plans.

Terms and Conditions

National

Terms and Conditions

Pass National terms

Tariff is updated on 15/06/2018. *Offers and rates are valid until 30/09/2018 for the purchase of a Pass National S, M, L, XL and XXL for calls, texts and internet mobile in mainland France, with no connection fee. Based on our fair use policy the bundle is limited to 1000 texts. The validity of a Pass National is 30 days from the date of its activation. When the Pass National credit allowance is exhausted or has expired, the standard rates will apply after a connection charge of € 0.15. Any use not included in the Pass National will be charged at the standard rate. Pass National can be activated from the available credit in a Lycamobile account and is therefore subject to auto renewal. Activation of the selected Pass National bundle will automatically be renewed every 30 days, subject to available credit in the Lycamobile account. To cancel the auto renewal of your Pass National bundle, simply dial *190# from your Lycamobile or, call customer service no later than 24 hours before the expiry date of the Pass National. National calls are charged per second. Only applicable to customers with a French Lycamobile number. Customer may buy only one plan with in the 30 days either Pass National or World Pass.

Customer should opt in with in 48hrs to get the bonus/extra data from the bundle purchase/ activated date. Otherwise they will lose the opt-in promotion.

Appels & SMS terms

*Offers and rates are valid until 30/09/2018 for the purchase of a Pass Voice & text for calls and texts in mainland France only, with no connection charge. The validity of a Pass Voice & text is 30 days from the date of its activation. When the Pass Voice & text credit allowance is exhausted or has expired, the standard rates will apply after a connection charge of 0.15€. Any use not included in the Pass Voice & text will be charged at the standard rate. Pass Voice & text can be activated from the available credit in a Lycamobile account and is therefore subject to auto renewal. Activation of the selected Pass Voice & text bundle will be automatically renewed every 30 days, subject to available credit in the Lycamobile account. To cancel the auto renewal of your Pass Voice & SMS bundle, simply dial * 190 # from your Lycamobile or call customer service no later than 24 hours before the expiry of the Pass Voice & SMS bundle. National calls are charged per second. Only applicable to customers with a French Lycamobile number. Offer limited to 1 Pass per SIM card every 30 days.

Unlimited calls and SMS;

excluding the cost of service of special, premium and short numbers, maximum duration of a call 120 mins, calls and SMS up to 99 different recipients maximum over the period of the plan.

Lyca to Lyca terms

*Offers and rates are valid until 30/09/2018 for the purchase of a Appels and SMS 500, 600 and Lyca to Lyca L for calls, texts and internet mobile in mainland France, with no connection fee. Based on our fair use policy the bundle is limited to 1000 texts and 3000 minutes per customers for 30 days. The validity of a Lycapass is 30 days from the date of its activation. When the Lycapass credit allowance is exhausted or has expired, the standard rates will apply after a connection charge of € 0.15. Any use not included in the Lycapass will be charged at the standard rate. Lycapass can be activated from the available credit in a Lycamobile account and is therefore subject to auto renewal. Activation of the selected LycaPass bundle will automatically be renewed every 30 days, subject to available credit in the Lycamobile account. To cancel the auto renewal of your Lycapass bundle, simply dial *190# from your Lycamobile or, call customer service no later than 24 hours before the expiry date of the Lycapass. National calls are charged per second. Only applicable to customers with a French Lycamobile number. The offer is limited to 1 Lycapass per SIM card, every 30 days.

Retraction Right

You have the right to withdraw from the present contract, without giving any reason, within fourteen (14) days.

The withdrawal period shall expire fourteen (14) days after (a) the date of conclusion of the contract (b) the date of receipt of the goods for a contract including the supply of goods; However, you can exercise your right of withdrawal from the day of conclusion of the contract.

To exercise the right of withdrawal, you must notify us cs@lycamobile.fr or LYCAMOBILE SARL, customer service, 23-25 rue de Berri 75008 Paris – your decision to withdraw from this contract by an unequivocal statement (eg letter by mail). You can use the retraction form provided.

In order to respect the withdrawal period, you just need to send us your communication on the exercise of the retraction right before the expiration date of the withdrawal period.

Standard pay as you go rates

LandlineFrance Mobile (Other mobile)France SMS (Lycamobile)France SMS (Other mobile)Internet
15cts15cts/min10cts/SMS15cts12cts/MB

Connection charge – 15cts

*Offer valid for 30 days, until 30/09/2018. Exceeding the validity period. National calls are billed per second, at standard rate with a 15ct connection charge & SMS will be charged 15ct/SMS. Only applicable for France LYCAMOBILE Customers.

International

Terms and Conditions EU bundle

All in one

Offer valid until 30/09/2018 for the purchase of a 4h International Pass + 500MB, entitling to 4hours call to mainland France and 39 international destinations and 500MB data, with no connection charge. All data downloaded beyond the credit included in the International Pass 4h + 500MB will be charged at the standard rate. The validity of the International Pass 4h + 500 MB is 30 days from the date of activation. Any unused allowance in the international credit Pass 4h + 500 MB will not be transferred on the next period. When international credit Pass 4h + 500 MB is exhausted or expired, the standard rate will apply. Activation of the International Pass 4h + 500 MB is done from the available credit on a Lycamobile account and is therefore subject to top-up. At expiration, a message will be sent offering the option to renew or not the International Pass 4h + 500 MB. Applicable only to holders of a French Lycamobile number, offer limited to one 4h International Pass + 500MB per SIM card, every 30 days. Offer valid until 30/09/2018

Tout Inclus S

Offers and rates are valid 30/09/2018 under the following conditions: the purchase of a Tout Inclus S, for calls and texts made from mainland France, to the Philippines with no connection charge applied. Data usage is only valid from mainland France. The validity period of the Pass is 30 days from the date of activation. When the credit allowance is exhausted or expired then your calls will be charged at the national standard rate after a connection charge of €0,15. The Pass can be activated from the available balance on your Lycamobile account, and therefore subject to top-up. National calls are charged per second. International calls are charged per minute. Only applicable to customers in France with a French Lycamobile SIM. Offer limited to 1 Pass per SIM card every 30 days.

Tout Inclus M

Offers and rates are valid until 30/09/2018 under the following conditions: the purchase of a Tout Inclus M, for calls and texts made from mainland France, to the Philippines with no connection charge applied. Data usage is only valid from mainland France. The validity period of the Pass is 30 days from the date of activation. When the credit allowance is exhausted or expired then your calls will be charged at the national standard rate after a connection charge of €0,15. The Pass can be activated from the available balance on your Lycamobile account, and therefore subject to top-up. National calls are charged per second. International calls are charged per minute. Only applicable to customers in France with a French Lycamobile SIM. Offer limited to 1 Pass per SIM card every 30 days.

Tout Inclus L

Offers and rates are valid until 30/09/2018 under the following conditions: the purchase of a Tout Inclus L, for calls and texts made from mainland France, to the Philippines with no connection charge applied. Data usage is only valid from mainland France. The validity period of the Pass is 30 days from the date of activation. When the credit allowance is exhausted or expired then your calls will be charged at the national standard rate after a connection charge of €0,15. The Pass can be activated from the available balance on your Lycamobile account, and therefore subject to top-up. National calls are charged per second. International calls are charged per minute. Only applicable to customers in France with a French Lycamobile SIM. Offer limited to 1 Pass per SIM card every 30 days.

Lycapass 120

Offer valid until 30/09/2018 for the purchase of a Lycapass 120 only for calls from mainland France to a selection of destinations (details on Lycamobile.fr) with no connection charge. The validity of the pass is 30 days from the date of activation. When the credit of the Pass is exhausted or when the pass expires, the standard rate will apply after a connection charge of € 0.15. The pass selected will automatically renew every 30 days, subject to available credit. To cancel the automatic renewal of your pass, simply dial *190# from your Lycamobile or call customer service at the latest 24 hours before the expiry of the offer. If the customer cancels the automatic renewal or does not have sufficient credit after a period of 30 days, the Pass will not be renewed. International calls billed per minute. Applicable only to holders of a French Lycamobile number in the limit of one Lycapass 120 by SIM card and 30 day period.

Any other usage will be charged on the Standard rate. Short numbers Calls, calls to special and premium number calls & SMS and other value-added services are excluded from your allowance. Any unused minutes after the validity period will not be carried forward. Lycamobile reserve the right to amend or vary the terms of this promotion, or to withdraw this plan at any time on reasonable notice for New Customers. Any illegal, misuse or unethical activity will result in immediate suspension of the service. For more information please visit www.lycamobile.fr or if you require any support with this offer please contact customer service team on 322 via Lycamobile. Calls made within the France to either local, national, geographic or non-geographic numbers will be billed on a per second basis. Calls made to international destinations & numbers will be billed on a per minute basis with calls rounded up to the nearest minute. Offer valid until 30/09/2018

Pass International terms

Offer valid until 30/09/2018 for the purchase of a Pass International 30, 40, 50 and 120 only for calls from mainland France to a selection of destinations (details on Lycamobile.fr, calls to Algeria wataniya are excluded from the Pass international 40) with no connection charge. The validity of the Pass International 30, 40 and 50 is 14 days from the date of activation. The validity of the Pass International 120 is 30 days from the date of activation. Any unused credit included in the Pass will not be postponed. When the Pass International is no longer available or expires, or for any use not included in the offer, the standards rates will apply after a connection charge of €0,15. The offer can be activated from the available balance on your Lycamobile account, and therefore subject to top-up. When your Pass expires, a message will be sent offering you the option to renew or not your Pass. Applicable only to a French Lycamobile number. Offer limited to 1 Pass per SIM card every 14 or 30 days. Pass International 40 effective from 18/05/2017 Pass international 120 effective from 19/05/2017

World Pass

Offers and rates are valid until 30/09/2018 under the following conditions: World Pass (Pass) bundle is valid for calls and texts made from mainland France to mobiles and landlines in selected destinations worldwide (list available at lycamobile.fr) and to just landlines in Slovenia and Slovakia. Data usage is only valid in mainland France. Based on our fair use policy the bundle is limited to 1000 texts and 3000 minutes. The validity period of the Pass is 30 days from the date of activation. When the credit allowance is exhausted or has expired your calls will be charged at the national standard rate after a connection charge of €0,15. The Pass can be activated from the available balance on your Lycamobile account, and therefore subject to credit top-up. National calls are charged per second. International calls are charged per minute. Only applicable to customers in France with a French Lycamobile SIM. Customer may buy only one plan with in the 30 days either Pass National or World Pass.

Allowances will be deducted from the first plan purchased, if you have purchased more than one plan type with 30 days expiry.

Retraction Right

You have the right to withdraw from the present contract, without giving any reason, within fourteen (14) days.

The withdrawal period shall expire fourteen (14) days after (a) the date of conclusion of the contract (b) the date of receipt of the goods for a contract including the supply of goods; However, you can exercise your right of withdrawal from the day of conclusion of the contract.

To exercise the right of withdrawal, you must notify us cs@lycamobile.fr or LYCAMOBILE SARL, customer service, 23-25 rue de Berri 75008 Paris – your decision to withdraw from this contract by an unequivocal statement (eg letter by mail). You can use the retraction form provided.

In order to respect the withdrawal period, you just need to send us your communication on the exercise of the retraction right before the expiration date of the withdrawal period.

Data

Webpass terms

Offer and rates are valid until 30/09/2018 for the purchase of WebPass 100MB, 500MB, 1GB, 3GB & 10GB data bundles, allowing customers to access the Internet from their mobile, with no connection charge. The bundles will be valid for 14 & 30 days respectively, including the date of activation. Unused credit will not be carried forward after the expiry of these periods. When the data allowance is exhausted or has expired, standard rates will apply. The data bundles can be activated from the available balance in your Lycamobile account, and therefore, subject to auto top-up. When your data bundle has expired, a message will be sent to you reminding you to top-up your WebPass bundle and giving you the option of not renewing your WebPass bundle. Only applicable to customers with a French Lycamoible number. The offer is limited to 1 WebPass bundle per SIM card, every 30 days.

Retraction Right

You have the right to withdraw from the present contract, without giving any reason, within fourteen (14) days.

The withdrawal period shall expire fourteen (14) days after (a) the date of conclusion of the contract (b) the date of receipt of the goods for a contract including the supply of goods; However, you can exercise your right of withdrawal from the day of conclusion of the contract.

To exercise the right of withdrawal, you must notify us –cs@lycamobile.fr or LYCAMOBILE SARL, customer service, 23-25 rue de Berri 75008 Paris – your decision to withdraw from this contract by an unequivocal statement (eg letter by mail). You can use the retraction form provided.

In order to respect the withdrawal period, you just need to send us your communication on the exercise of the retraction right before the expiration date of the withdrawal period.

Your country bundles

Mali terms and conditions:

Offer valid from 14/05/2018, until 30/09/2018 for the purchase of a pass Mali, only for calls from mainland France to Mali any network except premium number with no connection charge. Following prefix are excluded 22340, 22342 and 2235. The validity of the pass is 30 days from the date of activation. When the credit of the Pass is exhausted or when the pass expires, the standard rate will apply after a connection charge of € 0.15. Pass Mali is strictly for calls made from mainland France and cannot be used for roaming. The Pass selected will automatically renew every 30 days, subject to available credit. To cancel the automatic renewal of your pass, simply dial *190# from your Lycamobile or call customer service at the latest 24 hours before the expiry of the pass Mali. If the customer cancels the automatic renewal or does not have sufficient credit after a period of 30 days, the pass will not be renewed. National calls billed per second. International calls billed per minute. Applicable only to holders of a French Lycamobile number in the limit of one pass by SIM card and 30 day period.

Terms and Conditions : Pakistan Bundle Offer and rates are valid until 30/09/2018 for the purchase of a Pakistan Pass, entitling to 750 minutes to call Pakistan exclusively, with no connection fee. The validity of the Pakistan Pass is 30 days from the date of activation. When the credit allowance is exhausted or has expired, the standard rates will apply after a connection charge of € 0.15. Any use not included in the Pakistan Pass will be charged at the standard rate. The Pass can be activated from the available balance on your Lycamobile account, and therefore subject to top-up. International calls are charged per minute. Only applicable to customers with a French Lycamobile number. The offer is limited to 1 Pass Pakistan per SIM card and per period of validity.

Lycaworld Tunisia terms and conditions:

* Offer valid until 30/09/2018 for the purchase of a Lycaworld tunisia pass, only for calls from mainland France to Tunisia Lycamobile number with no connection charge. The validity of the pass is 30 days from the date of activation. When the credit of the Pass is exhausted or when the pass expires, the standard rate will apply after a connection charge of € 0.15. Lycaworld Tunisia pass is strictly for calls made from mainland France and cannot be used for roaming. The Pass selected will automatically renew every 30 days, subject to available credit. To cancel the automatic renewal of your pass, simply dial *190# from your Lycamobile or call customer service at the latest 24 hours before the expiry of the Lycaworld Tunisia pass. If the customer cancels the automatic renewal or does not have sufficient credit after a period of 30 days, the pass will not be renewed. National calls billed per second. International calls billed per minute. Applicable only to holders of a French Lycamobile number in the limit of one pass by SIM card and 30 day period.

Pass Malitel terms and conditions:

Rates are valid until 30/09/2018 on any calls made from Metropolitan France to Malitel and Sotelma networks in Mali, with a connection charge of 15cts/call. Calls charged per minute.

Morocco terms and conditions:

Excluding the cost of service of special, premium and short numbers, calls up to 10 different recipients maximum over the period of the plan.

Senegal Orange terms and conditions:

Offer valid from 31/10/2018 to 30/11/2018. the purchase of a pass Senegal Orange, only for calls from mainland France to Senegal Orange and senegal other networks number with no connection charge and minutes will deduct 1:3 units. The validity of the pass is 30 days from the date of activation. When the credit of the Pass is exhausted or when the pass expires, the standard rate will apply after a connection charge of € 0.15. Pass Senegal Orange is strictly for calls made from mainland France and can be used for EU/EEA roaming. The Pass selected will automatically renew every 30 days, subject to available credit. To cancel the automatic renewal of your pass, simply dial *190# from your Lycamobile or call customer service at the latest 24 hours before the expiry of the pass Senegal Orange. If the customer cancels the automatic renewal or does not have sufficient credit after a period of 30 days, the pass will not be renewed. National calls billed per second. International calls billed per minute. Applicable only to holders of a French Lycamobile number in the limit of one pass by SIM card and 30 day period.

Retraction Right

You have the right to withdraw from the present contract, without giving any reason, within fourteen (14) days.

The withdrawal period shall expire fourteen (14) days after (a) the date of conclusion of the contract (b) the date of receipt of the goods for a contract including the supply of goods; However, you can exercise your right of withdrawal from the day of conclusion of the contract.

To exercise the right of withdrawal, you must notify us –cs@lycamobile.fr or LYCAMOBILE SARL, customer service, 23-25 rue de Berri 75008 Paris – your decision to withdraw from this contract by an unequivocal statement (eg letter by mail). You can use the retraction form provided.

In order to respect the withdrawal period, you just need to send us your communication on the exercise of the retraction right before the expiration date of the withdrawal period.

Lycaworld bundles

Lycaworld terms and conditions:

* Offre et tarifs valables jusqu’au 30/09/2018 pour l’achat d’un Pass Lyca Monde, uniquement pour les appels émis depuis la France métropolitaine vers les destinations suivantes : Autriche, Australie, Belgique, Norvège, Allemagne, Irlande, Italie, Pays-Bas, Suède, Pologne, Espagne, Danemark, Suisse¸ Etats-Unis, Royaume-Uni, Portugal, Macédoine et Tunisie, sans aucun coût de connexion. En cas d’appels émis à la fois vers la Tunisie et d’autres destination du monde Lyca: une minute de communication vers les pays « Lycamonde» (excepté la Tunisie) correspond au débit de1 unité et 1 minute de communication vers la Tunisie correspond au débit de 3 unités sur votre crédit de communication disponible. La durée de validité du Pass Lyca Monde est de 30 jours à partir de la date d’activation. Lorsque le crédit du pass Lyca Monde est épuisé, ou à son expiration, le tarif standard en vigueur s’applique, après un coût de connexion de 0,15€. Le Pass Lyca Monde est uniquement réservé aux appels émis à partir de la France métropolitaine et ne peut être utilisé pour l’itinérance/roaming. L’activation du pass Lyca Monde sélectionné sera renouvelée automatiquement tous les 30 jours sous réserve de crédit disponible. Pour annuler le renouvellement automatique de votre pass Lyca Monde, il suffit de composer le *190# depuis votre Lycamobile ou d’appeler le service clients, au plus tard 24 heures avant la date d’expiration du pass Lyca Monde. Si le client annule le renouvellement automatique ou ne dispose pas de crédit suffisant après une période de 30 jours, le pass Lyca Monde ne sera pas renouvelé. Appels internationaux facturés à la minute. Applicable aux seuls détenteurs d’un numéro français Lycamobile, dans la limite d’un pass Lyca Monde par carte SIM et par période 30 jours

Retraction Right

You have the right to withdraw from the present contract, without giving any reason, within fourteen (14) days.

The withdrawal period shall expire fourteen (14) days after (a) the date of conclusion of the contract (b) the date of receipt of the goods for a contract including the supply of goods; However, you can exercise your right of withdrawal from the day of conclusion of the contract.

To exercise the right of withdrawal, you must notify us –cs@lycamobile.fr or LYCAMOBILE SARL, customer service, 23-25 rue de Berri 75008 Paris – your decision to withdraw from this contract by an unequivocal statement (eg letter by mail). You can use the retraction form provided.

In order to respect the withdrawal period, you just need to send us your communication on the exercise of the retraction right before the expiration date of the withdrawal period.

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