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FAQ

Using Lyca Mobile is simple, just click below for more information.

How can I receive texts with Lyca Mobile offers and promotions?

To receive our offers and promotions, text YES to 3232. You can opt out at anytime by sending STOP to 3232.

Can I keep my mobile number for a longer time without using the service?

Normally, we will keep your number for 90 days if you do not use our service. However, you may also keep your Lyca Mobile number for up to 1 year without using our service. Just dial <*139*9999#> from your Lyca Mobile number and follow the instructions on the screen. Please be aware that there will be a fixed annual fee of 5€ will be deducted from your balance.

Can I use VoIP Services on my Lyca Mobile?

Under our terms and conditions Lyca Mobile has the right to restrict or prevent access to certain websites and services over its network. At present Lyca Mobile does not allow the use of Lebara Talk over the Lyca Mobile data network. This will not prevent you from accessing such services via any available WiFi connection.”

Forgotten PIN / PUK Codes

If you have activated your SIM PIN code and then enter the wrong PIN code into your Lyca Mobile three times your SIM card will automatically lock. In this case you must enter your PUK code.

Your PUK code is displayed on the SIM card holder that came in your starter pack. Please retain it for safe keeping.

If not please call our Customer Services team on 01 77 72 23 22 and they will be happy to help you.

My Handset is Locked

If your SIM does not work when you first enter it into your mobile, it may have a SIM lock. If you have been with your current provider for more than 3 months this lock can be removed for free, please contact your current provider directly to request the code which will allow you to remove your SIM lock

If you have had your handset for less than 3 months you should ask your handset provider how much it will cost to remove the SIM lock.

Where can I buy a Lyca Mobile SIM or Top-up My Balance?

You can purchase Lyca Mobile SIM & Top-up vouchers at various locations.

What is My Lyca Mobile?

My Lyca mobile is a way of monitoring your calls and texts online. You can join from this website and gain access to lots of useful tools. Join today and find out more about My Lyca Mobile.

Where can I find my Lyca Mobile number?

Once you’ve inserted your new Lyca Mobile-SIM, you can view the number by dialling *132# (or 97#).

Do callings have a connection charge?

Some of our offers incur a connection fee of 9cts, but any offer rates will show you if there are any connection charges. View Special offers for details of current offers. A full list of rates to destinations is available here.

Are there any monthly or hidden charges?

No, never.

How do I contact someone if I have a problem?

Visit the Contact us page for full details.

How can I stop receiving unwanted texts or SPAM?

When you receive a text from a company you have not given your number to, this is called SPAM. Unfortunately, Lyca Mobile is unable to prevent you from receiving these unwanted messages, unless you want to ban all text messaging. These companies have sophisticated ways of obtaining mobile phone numbers. One way to avoid SPAM is to be careful about what sites you give your mobile number to.

Why is there a flashing envelope on my mobile?

The flashing envelope indicates your text memory is full. This will usually prevent you from receiving more text messages until you have deleted a few old ones. You can delete messages from the Inbox, Sent or Draft folders to free-up some storage space. The number of messages you can store will vary from one handset to another.

How do I make an International call with Lyca Mobile?

When it comes to making international calls, Lyca Mobile works in the same way as other mobiles or fixed line phones. Simply dial the number you need: 00 followed by your country code, then your area code and then the phone number and press the dialler button. Instead of a 00 you can also use a “+”.

Please note that most premium voice and text services in other countries can not be reached from a mobile phone service when calling from outside that country.

How do I send a text message from France to another country with Lyca Mobile?

Lyca Mobile works in the same way as other mobiles when it comes to sending international text messages. Simply text 00 followed by your country code, then your area code and then the phone number and press the dialler button. Instead of a 00 you can also use a “+”.

What mobile handsets can I use with Lyca Mobile?

The handset needs to be compatible with the internationally recognised GSM standards, adopted by all the major handset manufacturers. There are no other restrictions on the type of handset you can use with Lyca Mobile. Please call our customer services team on 01 77 72 23 22 if you are unsure about your handset.

I have not used my Lyca Mobile for a while and it has now stopped working. Why is this?

We automatically deactivate SIM cards if you do not use them to make a call or send a text for more than 90 days. Unfortunately these SIM cards cannot be reconnected and the mobile number also stops being available for you to use after this time.

My SIM card is lost/ stolen. How do I prevent someone else from using it?

Please contact customer services on 01 77 72 23 22 as quickly as possible and one of our advisors will help you.

Can I send Premium SMS and make Premium Calls using Lyca Mobile?

No we do not offer Premium SMS or Premium Calling as part of our product offering.

How do I activate roaming facility using Lyca Mobile?

Roaming services are automated and they should work as soon as you travel abroad. In case, you are unable to access the same, kindly restart your phone and you should be able to use the services without any problem.

What is the Auto top-up and how does it work?
  • You can use your debit/credit card to automatically Top-up your account .
  • This means that when your account reaches a certain level – we will automatically Top-up your account with a pre agreed amount of money from your registered credit/debit card.
  • This saves you the problem of having to remember to Top-up and means that you never run out of credit or experience any unnecessary inconvenience.
How do I set up Auto top-up?

Auto Top-up is the best way to always stay connected to your friends and family without running out of credit.
To set up Auto Top-up, you need to

Log on to MY LYCA MOBILE.
Do a top-up using your debit or credit card.

While processing a payment, please select the Auto Top-up service and set the minimum level of credit you want on your phone at all times. You can also choose from €5, €10, or €20 for your Top-up.

When your credit falls below your minimum level, your phone will be automatically Topped-up.

Why I cannot send/receive SMS?

Firstly, please make sure you have enough credit to send SMS. If you still can’t send/receive SMS please check the Message Centre Number (MCN) in your SMS settings – it should be +33751000111 for Lyca Mobile France. If you see a different number, enter +33751000111 and turn your handset off and on and re-try sending any unsent SMS. If the problem remains please contact Customer Service .

What is an eSIM?

What is an esim?

An eSIM is a convenient SIM card that’s integrated directly into your phone. Unlike traditional plastic SIM cards, the eSIM stores all the data needed for your device to connect to the LYCA Mobile network without the need of insertion and removal from the handset.

What’s dual sim with eSIM?

Dual SIM phones with eSIM enable users to have two phone numbers on one device. These phones contain both a physical SIM card and an eSIM, allowing for access to multiple data networks and their plans. This is convenient for people who utilize different phone lines for various reasons or who often travel abroad.

Can I get LYCA eSIM on Pay As You Go?

Yes! We offer both Pay As You Go (prepaid) and Pay Monthly (post-paid) to our customers, as long as their phones are compatible with the eSIM technology.

Which devices support eSIM?

Starting with the iPhone XS and continuing through to the latest iPhone 14 Pro Max, all iPhone models now have the capability to support eSIM. Similarly, iPads and tablets, such as the iPad Air, iPad Pro, and Microsoft Surface Pro X, also support eSIM. There are also numerous Android phone models that support eSIM, including Samsung, Huawei, Pixel, Motorola, Xiaomi, Sony, and others. Click here to access a complete list of phones compatible with Lyca eSIM.

Where Lyca eSIM can be purchased?

You can purchase Lyca eSIMs online on hhttps://www.lycamobile.fr/en/order-sim/ or through any retail shop selling Lyca Mobile SIM.

What is the eSIM QR code?

A QR code is a type of barcode used for quick and easy access to information using a smartphone. To use it, simply scan the unique code with your phone’s camera and the relevant information will be sent back to Lyca, enabling us to add an eSIM profile onto your device in a safe and secure manner. There’s no need to download any additional apps as the QR code reader is built into your phone.

If I'm using both my physical sim and eSIM, does that mean I have two mobile numbers?

Yes, if you have both a physical SIM card and an eSIM, then that means you have two separate mobile phone numbers. A mobile number will be active only on one of SIM type eSIM or physical.

Do LYCA eSIMs support 5G?

Yes, it supports mobile phones that are compatible with 5G.

How do I activate my eSIM that I ordered online via Lyca Mobile website?

Here are the steps to activate your eSIM:

  1. After ordering your eSIM online with bundle plan via Lyca Mobile, you will receive a confirmation email
  2. The email will contain a QR code for activating your eSIM
  3. Depending on your phone model (iOS, Android, Samsung Smartphone, Huawei etc.), follow the instructions below to successfully activate your eSIM

A. iPhone You’ll need a Wi-Fi/Mobile Data connection on your phone and an eSIM activation card with a QR code from Lyca Mobile. To download your eSIM, open your camera app, point the camera at the QR code, and follow the prompts. If you can’t scan the QR code through the camera scanner, follow the below steps:

  1. Connect to Wi-fi
  2. Go Settings
  3. Mobile data
  4. Add eSIM (Click it will open the QR code scanner)
  5. Follow the prompts to scan the QR code on your eSIM activation card from Lyca Mobile

B. Samsung Smartphone You’ll need a Wi-Fi/Mobile Data connection on your phone and an eSIM activation card with a QR code from Lyca Mobile. To download your eSIM, open your camera app, scan the QR code, and follow the prompts. If you can’t scan the QR code through the camera scanner, follow the below mentioned steps:

  1. Connect to Wi-Fi
  2. Open Settings
  3. Select Connections
  4. Select SIM card manager
  5. Select Add mobile plan
  6. Follow the prompts to scan the QR code on your eSIM activation card from Lyca Mobile

C. Google Smartphone You’ll need a Wi-Fi/Mobile Data connection on your phone and an eSIM activation card with a QR code from Lyca Mobile. To download your eSIM, open your camera app, scan the QR code, and follow the prompts. If you can’t scan the QR code through the camera scanner, follow the below mentioned steps:

  1. Connect to Wi-Fi.
  2. Open Settings.
  3. Choose Network & Internet.
  4. Select the plus sign (+) next to Mobile network.
  5. Select Download a SIM instead.
  6. Follow the prompts to scan the QR code on your eSIM activation card from Lyca Mobile.

D. Huawei You’ll need a Wi-Fi/Mobile Data connection on your phone and an eSIM activation card with a QR code from Lyca Mobile. To download your eSIM, open your camera app, scan the QR code, and follow the prompts. If you can’t scan the QR code through the camera scanner, follow the below mentioned steps:

  1. Connect to Wi-Fi.
  2. Open Settings and look for Mobile Network.
  3. Choose SIM Management.
  4. Add eSIM.
  5. Select Type – eSIM
  6. Follow the prompts to scan the QR code on your eSIM activation card from Lyca Mobile.

I’ve accidently deleted my eSIM from my phone, what do I do?

Please call Lyca Mobile customer service

What do I need to do when I upgrade or change my phone?

Please call Lyca Mobile customer service

I ordered Lyca Mobile Free eSIM without a Plan or Topup, can I activate my eSIM?

Yes, you can activate your eSIM without a plan or top up. After you purchase the eSIM from our website, you will receive a confirmation email with a QR code. Scan the code and install the eSIM on your device. Once your eSIM is installed, it is activated and ready to use – but only after you purchase a bundle plan or top up. Without that, your eSIM won’t be able to make calls or access data networks. For an easy start with your new eSIM, we recommend buying a bundle plan from our website while purchasing your eSIM. That way you can get started instantly and save time!

I am Lyca Mobile customer and have a physical SIM how do I swap it with an eSIM ?

It’s easy to switch from a physical SIM to an eSIM! Here’s what you do:

  1. Go to www.lycamobile.fr and order a free eSIM
  2. Once you have bought it, you will receive a confirmation email with a QR code
  3. Scan the QR code and install the eSIM on your device
  4. Login to your Lyca Mobile account from our website
  5. Go to Account Manager section
  6. Click on “SIM Swap” option on the navigation panel on the left
  7. Select the option to switch from a physical SIM to an eSIM