Service Quality

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Service Quality

The information provided regarding the Quality of the Service has been elaborated following the guidelines highlighted in the Orden IET/1090/2014 of 16th of June. This regulates the conditions regarding the quality of the service that needs to be provided in the telecom industry.

For more information about the Quality of the Service, go to the specific section on Internet of the Secretaría de Estado for la Sociedad de la Información y la Agenda Digital (SESIAD) related to the Quality of Service.

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Payment Card Consent Agreement

Payment Card Consent Agreement Details

1. The truncated card number is
2. If any changes in the consent agreement will be notified by SMS/Email
3. This agreement will last for 365 days.
4. You can delete your payment card details at any time you choose via your own online ‘MyAccount’
5. In order to adhere to certain bundle purchase Terms & Conditions you may need to have a valid payment card on file in order to maintain payments
6. Stored card details can be used for
- a. Auto Renewals/bundle subscriptions
- b. Auto top ups
7. Please find the cancellation and refund policies below
- https://www.lycamobile.fr/en/termscondition/
- https://www.lycamobile.fr/en/help/lycamobile-privacy-policy/

Bundle Name/Topup	Amount	EXPIRY_DATE_OF_AGREEMENT	FEE_AMOUNT	TAX_AMOUNT	TOTAL_PURCHASE_AMOUNT	Transaction Frequencey