1.1 Acceptable Use Policy: The policy, described in clause 5 below, governing a Customer’s use of the Products and Services upon request by Lyca Mobile or the telecommunications operator of any Network that facilitates access to the Services.

1.2 Account: The mobile phone account registered or activity by a Customer that Lyca Mobile uses to provide the Products and Services to a Customer and to manage the Customer’s Personal Data.

1.3 Agreement: These Terms and Conditions, the Manual accompanying the SIM Card and the Rates published by Lyca Mobile, including any special offers. An Agreement is deemed to be entered into between a Customer and Lyca Mobile when a customer registers or activates an Account, uses our Top-Up Services or uses our Services, whichever comes first, and we will provide access to the Network as soon as possible so that provision of the Services can begin.

1.4 Pricing: The rates applicable from time to time to the use of the Services, including connection fees and special offers. Current rates are available at http://www.lycamobile.fr

1.5 Customer: An individual, company or partnership that registers or activates an Account with Lyca Mobile. In these terms and conditions, the Customer is sometimes referred to as “you” or ““your”.

1.6 Customer Service: The Lyca Mobile service that you may contact if you have any questions about the Products or Services. You can contact Customer Service in several ways:dial 322 from a Lyca Mobile Account (or 323 if you want to activate your SIM Card).dial +33 (0) 7 51 00 03 22 from any other phone or from abroad.go to the Lyca Mobile website at http://www.lycamobile.fr.email Customer Service at cs@lycamobile.fr.

1.7 Force Majeure: an event that is unforeseeable, irresistible and beyond the control of a Party. Force Majeure Cases include events that are usually considered Force Majeure under and in accordance with French jurisprudence.

1.8 Lyca Mobile: Lyca Mobile SARL (registration number 528 332 505, R.C.S. de Paris with share capital of €7,500) whose registered office is at 107 Boulevard Pereire – 75017 PARIS.

1.9 Network: We use Bouygues Telecom’s network to provide you with all services, including 4G services.

1.10 Personal Data: Personal information that you provide to Lyca Mobile or data about you that Lyca Mobile generates, collects, uses, processes and stores during the provision of the Services, including, without limitation, your name, address, date of birth, mobile phone number, call data, including traffic data and location data, top-up information, credit or debit card details, billing information, voice message records, copies of emails, including your email address, and customer service records of questions you have asked.

1.11 Privacy Policy: The policy that describes how Lyca Mobile generates, collects, uses, processes and stores your Personal Data. The current Privacy Policy is available at http://www.lycamobile.fr

1.12 Products: The Lyca Mobile SIM Card and the Lyca Mobile Top-Up Voucher and all other products offered by Lyca Mobile, including promotional products.

1.13 Roaming Services: The mobile phone services you use when travelling outside France.

1.14 Services: The mobile phone services that Lyca Mobile provides to you, including voice, messaging and data, voicemail, calling line presentation (CLIP), caller ID restriction (CLIR), Top-up Services, Roaming Services and services provided by Customer Service.

1.15 SIM Card: The prepaid and pre-activated card containing a microprocessor allowing you to access and use the Services by inserting the SIM Card into a compatible GSM mobile phone.

1.16 Top-Up Services: Services that you can use to add credits to your Account balance, including Top-Up Voucher, Online Top-Up and Auto-Top-Up.

1.17 Top-Up Voucher: A multifunction voucher (in physical or electronic form) containing an 11-digit code that allows you to access and use the Services up to the face value of the voucher.

1.18 4G is the fourth generation of mobile telephony standards that allow “very high speed mobile”, i.e. data transmissions at theoretical speeds above 100 Mbit/s. In practice, the speeds are of the order of a few tens of Mbit/s depending on the number of users, since the bandwidth is shared between the active terminals of the users present in the same radio cell. You will find on the ARCEP website, http://arcep.fr/index.php?id=13272, the 4G coverage map concerns access to mobile Internet (data). The 4G+ pictograms indicate the areas/municipalities where the 4G+ service is already accessible and in which the deployment continues. Access to the service may be affected by obstacles (building, natural barrier,…). In accordance with the methodology adopted by ARCEP, the cover chosen on this site is coverage outside the buildings. Inside buildings, coverage depends on many parameters related in particular to the configuration of each room. The maximum theoretical upload rate is 50 Mbit/s and the theoretical maximum download rate is 3000 Mbit/s.